Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information
  
• Terms & Conditions

Shipping & Delivery

* Orders placed before 2:00 p.m. Mountain Time will be processed and shipped the same day (Monday - Friday).  Orders placed on weekends will be processed on Monday.  Normal office hours are Monday-Friday, 9 a.m. - 4 pm (MST). Once submitted, all orders are final. Changes cannot be made after your order has been processed.

Shipping Methods & Times (shipping times are from day order ships, orders placed after 2 p.m. Mountain Time will ship the following Business Day)

Fedex Orders and Express orders cannot be shipped to P.O. Boxes

FedEx Ground: 5-7 business days (not including day of shipment)
FedEx Express Saver: 3 business days (not including day of shipment)
FedEx 2 day: 2 business days (not including day of shipment) 2 day Orders shipped Thursday will arrive Monday
FedEx Overnight: Next business day (Overnight orders shipped Friday will arrive on Monday unless you call and specify Saturday Delivery which FedEx charges an additional $15 fee to do)
U.S.P.S Parcel Post: 7-10 business days      
U.S.P.S Priority Mail: 4 - 5 business days       
U.S.P.S First Class Mail: 5-6 business days     
U.S.P.S International Priority Mail: 7-14 business days (Does not cover duties taxes or customs fees)

DHL International Shipping : 3-4 business days (Does not cover taxes or customs fees)

Shipping Quotes

To receive a shipping quote, add the products you are interested in to your shopping cart, then type in your zip code and click on "get quote" and the appropriate shipping quotes and methods will be returned.  Customs, Duties, and Taxes are not covered by thefishaid.com and may not be present in the shipping quote.   

 

Privacy & Security

Our website and ordering process is secured with data encryption for your protection. To view our detailed Privacy & Security Policy please click here.

Returns & Replacements

Once submitted, all orders are final. Changes cannot be made after your order has been placed.  Any opened or used medicines cannot be returned. Please see our return policy for additional details.  Click here to see our return policy.

Ordering

You may place your order via the internet or phone. If you have question about the ordering process please contact customer service

Viewing Orders

When you log in to your account, you will be able to do the following:

Proceed through checkout faster when making a purchase
Check the status of orders
View past orders
Make changes to your account information
Change your password
Store alternative addresses (for shipping to multiple family members and friends!)

Updating Account Information

If you would like to update any account informatin please login to your account and update the appropriate information.